The Smart Grid is changing the way utilities generate, manage, and deliver electricity. The benefits are numerous as Smart Grid technologies help utilities save time, money, resources and improve customer service. If on the verge of Smart Grid innovation, electric utilities should follow the breadcrumbs left behind by early adopters. Allow these innovators’ lessons learned help create a business case that moves ongoing or forthcoming projects forward.

Electric utilities can attain the reward of a more efficient, reliable and secure power grid with an innovative business case. This issue’s At Your Service outlines suggestions on how utilities can attain fruitful and profitable results with Smart Grid innovation.